Difference between revisions of "Troubleshooting"
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=== Battery / Charging issues === | === Battery / Charging issues === | ||
These issues are relatively common. The first thing you should try is to let the board charge for an extended period of time (24-72 hrs). | These issues are relatively common. The first thing you should try is to let the board charge for an extended period of time (24-72 hrs). | ||
Issue: running "out of juice" well before battery percentage indicator hits zero, as in around 40-60% battery life. | |||
Potential fix: place board in a ready, horizontal orientation (ie. not in a vertical stand), charge it, checking it frequently, and immediately take it off charge when it hits 100%. (Note: check your battery cells to make sure the numbers are even or very close to each other; within hundredths of points like 3.40 and 3.42. If not, try charging for 24-72 hours as noted in first paragraph at top of page) | |||
Revision as of 11:21, 28 June 2017
This section is provided for your convenience and does not represent official advice. Always contact [email protected] for assistance and warranty information.
App issues
Hardware issues
Battery / Charging issues
These issues are relatively common. The first thing you should try is to let the board charge for an extended period of time (24-72 hrs).
Issue: running "out of juice" well before battery percentage indicator hits zero, as in around 40-60% battery life. Potential fix: place board in a ready, horizontal orientation (ie. not in a vertical stand), charge it, checking it frequently, and immediately take it off charge when it hits 100%. (Note: check your battery cells to make sure the numbers are even or very close to each other; within hundredths of points like 3.40 and 3.42. If not, try charging for 24-72 hours as noted in first paragraph at top of page)