Troubleshooting

This section is provided for your convenience and does not represent official advice. Always contact [email protected] for assistance and warranty information.

App issues

Hardware issues

Battery / Charging issues

These issues are relatively common. The first thing you should try is to let the board charge for an extended period of time (24-72 hrs).

Issue: running "out of juice" well before battery percentage indicator hits zero, as in around 40-60% battery life. Potential fix: place board in a ready, horizontal orientation (ie. not in a vertical stand), charge it, checking it frequently, and immediately take it off charge when it hits 100%. (Note: check your battery cells to make sure the numbers are even or very close to each other; within hundredths of points like 3.40 and 3.42. If not, try charging for 24-72 hours as noted in first paragraph at top of page)